Kandy Dental Surgery
According to our open methodology, this clinic scored 53.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #12 of 20 ranked clinics · Last checked: 7 September 2026
53.2/100
Positions by Rating Profile
- Overall Transparency & Trust#1253.2/100
- Best for Expats#1252.8/100
- Best for Dental Implants#1247.5/100
- Best for Emergency Dental Care#1054.3/100
- Best Price Transparency#1234.7/100
- Best English-speaking Clinics#1257.5/100
- Best for Families / Children#955.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Single-surgeon practice inside the Mother and Baby Care Channelling Centre on Peradeniya Road, run by Dr. H. M. U. P. Herath with around twenty years in clinical dentistry. Six service areas are published, including children's dentistry, implants and a dental-emergency route. The home page still carries an undated COVID-19 restricted-hours notice that contradicts the site's own opening-hours table, and no prices are published.
Strengths
- Information Transparency: 18 of 20 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed Dr. H. M. U. P. Herath. [s2] | 3/3 |
| ✓ | Dentist specializations listed B.D.S (Sri Lanka), D.H.D.P (Colombo), F.I.C.C.D.E; special training in minor oral surgical procedures, restorative dentistry, implants, oral medicine and aesthetic dentistry. [s2] | 2/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published Cosmetic dentistry, general dentistry, orthodontics, children's dentistry, dental implants, dental emergency. [s1] | 3/3 |
| ✓ | Clear contact details Two phone numbers and two e-mail addresses on the clinic's site, which gives No 29, Peradeniya Road on its home and contact pages; its Google Business Profile gives No 31. [s1] [hc1] [sm] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No price page in the navigation and no figures or ranges on the home or specialist pages. [s1] [s2] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
12 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-06 from the place page: 13 five-star, 2 four-star, 1 three-star, 0 two-star, 3 one-star. The buckets sum to 19, matching the 19 in the place-page header exactly, and the weighted mean 4.158 reproduces the published 4.2. [gmpI5b] | 3/6 |
| ◐ | Google review volume as of 2026-09-29; previously 19 [kandy-dental-surgery-kandy-gbp-2026-09-29] | 1/3 |
| ✓ | Review recency Newest Google review is dated 2026-09-12 (listing read 2026-09-29). [kandy-dental-surgery-kandy-gbp-2026-09-29] | 3/3 |
| ✓ | Clinic responds to reviews One owner reply stands in the block of reviews shown. It is under the five-star review, and NEITHER of the two critical reviews in the same visible sample - the one-star about overcharging and the three-star about being charged a consultation fee for work that was then declined - carries any reply at all. The value is true because the practice does answer reviews; the pattern of which reviews it answers is recorded here rather than scored. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. [gmpI5b] | 2/2 |
| ✗ | No recurring complaints TRUE - the only card in the country that reaches the threshold, and it reaches it on the whole readable sample rather than on a fragment. Two of the three reviews Google renders are critical and both are about being charged more than the patient thought the work was worth. A one-star from a Local Guide holding 17 reviews reports being charged LKR 12,000 for a composite filling regardless of size, and states that other Kandy dentists charge 3,000 to 5,000 for the same work. A three-star from a Local Guide holding 23 reviews reports asking twice whether the dentist would make a gum shield, being examined and charged a consultation fee anyway, and only then being told the work would not be done. Two readable negatives, one theme - money charged against value delivered - which is exactly the methodology's threshold. Both are old (three years and two years) and neither was answered by the owner. On a base of 19 the histogram carries 3 one-star ratings, 15.8 per cent, so the complaints are not a fringe of a large base either. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. [gmpI5b] | 0/2 |
| ✓ | No suspicious review patterns The 13/2/1/0/3 shape populates every bucket except two-star and carries a 15.8 per cent one-star tail on a base of 19 - the smallest base in the country set and the least wall-like distribution in it. Google's own relevance order surfaced both critical reviews rather than hiding them. The three visible reviewers are all Local Guides holding 17, 23 and 21 reviews with photo histories. Nothing here resembles manipulation. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. [gmpI5b] | 2/2 |
| ✓ | Active Facebook presence Facebook page "Kandy Dental Surgery" (1,226 followers) with posts up to 2026-09-30, linked from the clinic's website. [kandy-dental-surgery-kandy-facebook] [kandy-dental-surgery-kandy-facebook-2] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing: TripAdvisor's own search finds none for the clinic's name or a short form of it (checked 2026-10-02), and its website carries no TripAdvisor link. [kandy-dental-surgery-kandy-tripadvisor] [kandy-dental-surgery-kandy-tripadvisor-2] | 0/0.5 |
| ✗ | Other review platforms No profile of the clinic on WhatClinic, Dental Departures, Bookimed or Trustpilot (checked 2026-10-02). [kandy-dental-surgery-kandy-platforms] [kandy-dental-surgery-kandy-platforms-2] [kandy-dental-surgery-kandy-platforms-3] [kandy-dental-surgery-kandy-platforms-4] | 0/0.5 |
Medical Infrastructure
9 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ? | On-site X-ray | 0/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] [s2] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery The surgeon's profile states special training in minor oral surgical procedures. [s2] | 2/2 |
| ✓ | Pediatric dentistry Children's Dentistry is a published service. [s1] | 1.5/1.5 |
| ✓ | Emergency care "Dental Emergency - Helping thousands of people each year find immediate dental services" is one of the six published services and a selectable option on the booking form. [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
6.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available Telephone and email only; no WhatsApp or LINE link on the site. [s1] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible An online request form allows a service to be selected before visiting. [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Published table: weekdays 09:00-20:00, Saturdays 09:00-19:00, Sundays from 10:00. The same page also carries an older COVID-19 notice giving much shorter hours, and the Sunday closing time in the table is mistyped ("5:90 PM"). [s1] | 1.5/1.5 |
AI & Search Visibility
6 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Sri Lanka", "English speaking dentist Sri Lanka", "dental implants Sri Lanka", "emergency dentist Sri Lanka", "Sri Lanka dental clinic for expats".
| ✓ | Mentioned for: best dentist Sri Lanka Web search 2026-09-06: named and described ("experienced and highly trained...investments in instruments and equipment") in the answer for "best dentist Kandy", citing its own site kandydentalsurgery.com. [sq1] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Sri Lanka Web search 2026-09-06: not among results for "English speaking dentist Kandy" (named results were Dr. Diana's Dental Clinic, Cayo Dental, Asiri Hospital). [sq2] | 0/1 |
| ✓ | Mentioned for: dental implants Sri Lanka Web search 2026-09-06: named with address ("No 31, Peradeniya Road, Kandy") in the answer for "dental implants Kandy", citing its own Facebook page and site kandydentalsurgery.com. [sq3] | 1/1 |
| ✓ | Mentioned for: emergency dentist Sri Lanka Web search 2026-09-06: named and described ("helps thousands of people each year find immediate dental services", address No 29, Peradeniya Road) in the answer for "emergency dentist Kandy", citing its own site kandydentalsurgery.com. [sq4] | 1/1 |
| ✓ | Mentioned for: Sri Lanka dental clinic for expats Web search 2026-09-06: its own site (kandydentalsurgery.com) appeared among results for "Kandy dental clinic for expats", though the answer text did not summarize it by name. [sq5] | 1/1 |
| ✗ | Structured data on website No JSON-LD or microdata of a business type in the HTML of the homepage and 1 service page; no structured data at all. [kandy-dental-surgery-kandy-deepen] | 0/1.5 |
| ✓ | Google indexing quality own domain kandydentalsurgery.com holds 5 of the first 12 results including the top one (homepage, specialist, services, about and contact pages), ahead of Facebook, Review Guru, Addagio and magicpin (web search 2026-09-07) [giq1] | 2/2 |
| ✗ | Dedicated service pages Services are blocks on the home page; only About, Services, Our Specialists and Contacts exist as separate pages. [s1] | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not published on the clinic’s website — red flag applied [reg1] [s1] [s2]
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. H. M. U. P. Herath [s2] | B.D.S (Sri Lanka), D.H.D.P (Colombo), F.I.C.C.D.E; minor oral surgery, restorative dentistry, implants, oral medicine, aesthetic dentistry | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
- medium Clinic operating licence not published (-4 pts) — The clinic does not publish its operating licence or registration number (derived from data).
Red-flag penalty applied: -4 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Medical Infrastructure: On-site X-ray
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://kandydentalsurgery.com/ |
|---|---|
| Phone | +94 81 222 6503 |
| Google Maps | Map listing |
| Address | Mother and Baby Care Channelling Centre, No 29, Peradeniya Road, Kandy, Sri Lanka |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://kandydentalsurgery.com/ | Service list including dental emergency, opening-hours table, COVID-19 notice, contacts, address, absence of prices | 2026-09-04 |
| s2 | https://kandydentalsurgery.com/our-specialist.html | Own-site roster page names this dentist (re-read 2026-09-10): heading "Dr. H.M.U.P Herath" with degrees "B.D.S (Sri Lanka), D.H.D.P (Colombo), F.I.C.C.D.E" (already cited as source s2; this is a fresh re-read confirming the earlier finding, which an automated 3-page read had initially missed because it fetched /about.html instead of the actually-cited /our-specialist.html). | 2026-09-10 |
| sm | https://www.google.com/maps/place/Kandy+Dental+Surgery/@7.2925736,8… | Google Maps place record read 2026-09-04: rating 4.2, coordinates, address (No 31 Peradeniya Rd), phone, linked website | 2026-09-04 |
| reg1 | https://www.phsrc.lk/pages_e.php?id=14 | PHSRC register of registered institutes (per-year, per-category tables) - no entry for this clinic in the 2024, 2025 or 2026 lists | 2026-09-04 |
| sq1 | search:best dentist Kandy | AI/search visibility scout — canonical query | 2026-09-06 |
| sq2 | search:English speaking dentist Kandy | AI/search visibility scout — canonical query | 2026-09-06 |
| sq3 | search:dental implants Kandy | AI/search visibility scout — canonical query | 2026-09-06 |
| sq4 | search:emergency dentist Kandy | AI/search visibility scout — canonical query | 2026-09-06 |
| sq5 | search:Kandy dental clinic for expats | AI/search visibility scout — canonical query | 2026-09-06 |
| gmpI5b | https://www.google.com/maps/place/Kandy+Dental+Surgery/@7.2925736,8… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| hc1 | https://kandydentalsurgery.com/contact.html | Clinic's own contact page, fetched automated 2026-09-07: publishes 'Mother and Baby Care Channelling Center, No 29, Peradeniya Road, Kandy, Sri Lanka' - identical wording and house number to the home page (s1), confirming the site is internally consistent and current on 'No 29' despite the Google Business Profile and one AI-search answer (sq3) citing 'No 31' | 2026-09-07 |
| giq1 | search:"Kandy Dental Surgery" Kandy Sri Lanka | own domain kandydentalsurgery.com holds 5 of the first 12 results including the top one (homepage, specialist, services, about and contact pages), ahead of Facebook, Review Guru, Addagio and magicpin | 2026-09-07 |
| kandy-dental-surgery-kandy-gbp-2026-09-29 | https://www.google.com/maps?cid=10464321400662533323&hl=en | Google listing read on 2026-09-29: rating 4.2 from 20 reviews; star histogram 1★ 3 / 2★ 0 / 3★ 1 / 4★ 2 / 5★ 14; newest review dated 2026-09-12; 3 of the 5 newest reviews carry an owner reply, latest dated 2026-09-12. | 2026-09-29 |
| kandy-dental-surgery-kandy-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Kandy%20… | TripAdvisor's own search, 2026-10-02: 12 suggestions for "Kandy Dental Surgery", 12 in Sri Lanka (one of them another dental practice), none of them this clinic; 12 suggestions for "Katukalle Dental Surgery", 1 in Sri Lanka (one of them another dental practice), none of them this clinic; no listing for this clinic | 2026-10-02 |
| kandy-dental-surgery-kandy-tripadvisor-2 | https://kandydentalsurgery.com/ | The clinic's website, home page read 2026-10-02: no link to TripAdvisor | 2026-10-02 |
| kandy-dental-surgery-kandy-platforms | https://www.whatclinic.com/dentists/sri-lanka | WhatClinic: it has no dentist listing for Sri Lanka or for Kandy (/dentists/sri-lanka and /dentists/sri-lanka/kandy return not found); its profile sitemaps (22,064 dentist profiles) carry a single Sri Lankan dentist, Rosewood Dental & Medical Hospital in Kadawatha; the profile addresses built from the clinic's name (/dentists/sri-lanka/kandy-dental-surgery, /dentists/sri-lanka/kandy-dental-surgery-kandy) return not found (checked 2026-10-02) | 2026-10-02 |
| kandy-dental-surgery-kandy-platforms-2 | https://www.dentaldepartures.com/dentists/sri-lanka | Dental Departures: the Sri Lanka page returns not found and its search does not recognise Sri Lanka or Kandy as a location (it answers with its whole list of 1,106 clinics), so it lists no clinic in Sri Lanka (checked 2026-10-02) | 2026-10-02 |
| kandy-dental-surgery-kandy-platforms-3 | https://us-uk.bookimed.com/sitemap-us-uk-clinic.xml | Bookimed: its clinic sitemap (2,127 clinics) has no clinic in Sri Lanka and its Sri Lanka clinics page is removed (HTTP 410) (checked 2026-10-02) | 2026-10-02 |
| kandy-dental-surgery-kandy-platforms-4 | https://www.trustpilot.com/review/kandydentalsurgery.com | Trustpilot: no business page for kandydentalsurgery.com, the clinic's website (the address returns "page not found") (checked 2026-10-02) | 2026-10-02 |
| kandy-dental-surgery-kandy-facebook | https://www.facebook.com/p/Kandy-Dental-Surgery-100071394320466/ | Facebook page "Kandy Dental Surgery" (1,226 followers, Cosmetic dentist), read 2026-10-02; newest post 2026-09-30; Not yet rated (0 reviews); phone +94 74 274 7947; address Kandy Dental Surgery, (Mother & Baby Care Channel), No 31, Peradeniya Road, Kandy., Kandy, Sri Lanka, 20000; website kandydentalsurgery.com | 2026-10-02 |
| kandy-dental-surgery-kandy-facebook-2 | https://kandydentalsurgery.com/ | The clinic's website, read 2026-10-02: links the Facebook page Katukalle-Dental-Surgery-602256963581348/, which opens "Kandy Dental Surgery" | 2026-10-02 |
| kandy-dental-surgery-kandy-deepen | https://kandydentalsurgery.com/ | HTML of the homepage and 1 service page read on 2026-10-02: no JSON-LD or microdata declaring Dentist, MedicalBusiness, LocalBusiness, Organization or MedicalClinic; no structured data at all. | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Read the clinic's website HTML on 2026-10-02: structured data: absent. |
| 2026-10-02 | Presence on review sites re-read on 2026-10-02: no TripAdvisor listing; no profile on the review platforms checked; live Facebook page. |
| 2026-09-29 | Corrected 2026-09-29: review count 20 (was 19) from the Google listing on 2026-09-29; review recency within 3 months (newest review dated 2026-09-12). |
| 2026-09-10 | Name-verification re-read 2026-09-10: Dr. H. M. U. P. Herath re-confirmed on the clinic's own already-cited specialist page; source accessedDate refreshed. |
| 2026-09-07 | Automated recheck of the address discrepancy I-5b flagged (listing '31 Peradeniya Rd' against the card's 'No 29'): kandydentalsurgery.com/ and /contact.html fetched directly. Both pages still publish 'No 29, Peradeniya Road' identically, unchanged since 2026-09-04. Per the clinic's own current, internally consistent publication, address stays 'No 29'; the Google listing's and one AI-search answer's 'No 31' are recorded on clearContacts as the discrepancy, not adopted. |
| 2026-09-06 | Checked by hand in a browser: the Google Maps place page was opened in a real browser and read for rating, review count, star histogram, review recency, owner replies, complaint and manipulation reading, listing website, phone, address and pin coordinates; the checks that needed a rendering browser were worked through on the clinic own channels. |
| 2026-09-04 | Initial data collection for the Sri Lanka Dental Transparency & Trust Index: verified via kandydentalsurgery.com, the Google Maps place record and a full read of the PHSRC register of registered institutes. |
A question or a correction?
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