Dental One - Negombo
According to our open methodology, this clinic scored 41.2/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #16 of 20 ranked clinics · Last checked: 6 September 2026
41.2/100
Positions by Rating Profile
- Overall Transparency & Trust#1641.2/100
- Best for Expats#1643/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Care#1142.3/100
- Best Price Transparency#1824.4/100
- Best English-speaking Clinics#1647.2/100
- Best for Families / Children#1141.7/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Negombo branch of Dental One (Pvt) Ltd, a three-location practice with its main clinic in Mount Lavinia and a further branch in Panadura. The site publishes five treatment areas including paediatric dentistry, an emergency line, and states that its dentists are registered with the Sri Lanka Medical Council and that it operates an in-house dental laboratory and X-ray facilities, but it names no dentist, publishes no prices, and its footer copyright still reads 2021-2022.
Strengths
- AI & Search Visibility: 9 of 10 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Reputation & Reviews: 7 of 19 verifiable points (missing: clinic responds to reviews; no recurring complaints; tripAdvisor presence; other review platforms)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
13 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed Checked the home and locations pages: the site states its team is "registered with the Sri Lanka Medical Council" but names no individual dentist. [s1] [s2] | 0/3 |
| ✗ | Dentist specializations listed [s1] | 0/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published Restorative, general, paediatric, orthodontics and smile enhancement, each with its own page. [s1] | 3/3 |
| ✓ | Clear contact details The locations page gives a dedicated Negombo telephone number, email and hours; the number matches the branch's Google Business profile. [s2] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published The site's locations page gives the Negombo phone and hours but not the street address, which is published on the branch's own Google Business profile. [sm] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No dental prices are published. The site carries a /pricing-plans page (in its sitemap, not in the navigation), opened on 2026-09-04: it holds three unmodified WordPress-theme demo cards - "Starter $50/Month", "Basic $70/Month", "Advanced $90/Month" - whose identical bullet lists describe general-medicine checks (blood pressure, blood tests, lung function) and no dental treatment. Template placeholder content, not this clinic's price list. [s1] [v1] | 0/3 |
| ✗ | Cleaning price listed [s1] | 0/2 |
| ✗ | Filling price listed [s1] | 0/2 |
| ✗ | Crown price listed [s1] | 0/2 |
| ✗ | Implant price listed [s1] | 0/2 |
| ✗ | Consultation price listed [s1] | 0/2 |
| ✗ | X-ray / imaging price listed [s1] | 0/2 |
Reputation & Reviews
7 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-06 from the place page: 19 five-star, 1 four-star, 0 three-star, 1 two-star, 11 one-star. The buckets sum to 32, matching the 32 in the place-page header exactly, and the weighted mean 3.500 reproduces the published 3.5. [gmpI5b] | 1/6 |
| ◐ | Google review volume Read live on 2026-09-06 from the place-page header; the star histogram sums to the same figure. The 32-review base is the third smallest in the country set, and the weighted mean of the histogram reproduces the published 3.5 exactly. [gmpI5b] | 1/3 |
| ✓ | Review recency Newest Google review is dated 2026-07-30 (listing read 2026-09-29). [dental-one-negombo-gbp-2026-09-29] | 3/3 |
| ✗ | Clinic responds to reviews The Google listing is unclaimed (it carries a "Claim this business" prompt), so no owner can reply to reviews; none of the 10 reviews read has a reply. [dental-one-negombo-deepen-2] [gmpI5b] | 0/2 |
| ✗ | No recurring complaints 1–2★ ratings are 12 of 32 (37.5 %), and four of the 1–2★ reviews read concern double-booked or overrun appointments with long waits (dated 2024-06, 2026-03 and twice 2026-07); other complaints are an unexpected bill and a delayed refund. [dental-one-negombo-deepen-2] | 0/2 |
| ✓ | No suspicious review patterns The 19/1/0/1/11 shape is the most polarised in the country, with a one-star bucket more than half the size of the five-star one and an almost empty middle. That is the opposite of a manipulation signature: purchased reviews produce a clean five-star wall, not a base 37.5 per cent of which is one or two stars. The three visible reviewers hold 29 reviews and 16 photos (a Local Guide), 10 reviews and 39 photos (a Local Guide) and 1 review, and post five, five and eight months apart. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. [gmpI5b] | 2/2 |
| ? | Active Facebook presence The Facebook page the website links is the Dental One page for its Mount Lavinia clinic; no page for the Negombo clinic was found (checked 2026-10-02). [dental-one-negombo-facebook] | 0/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing: TripAdvisor's own search finds none for the clinic's name or a short form of it (checked 2026-10-02), and its website carries no TripAdvisor link. [dental-one-negombo-tripadvisor] [dental-one-negombo-tripadvisor-2] | 0/0.5 |
| ✗ | Other review platforms No profile of the clinic on WhatClinic, Dental Departures, Bookimed or Trustpilot (checked 2026-10-02). [dental-one-negombo-platforms] [dental-one-negombo-platforms-2] [dental-one-negombo-platforms-3] [dental-one-negombo-platforms-4] | 0/0.5 |
Medical Infrastructure
7 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray "In-house dental lab and X-ray facilities." [s1] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ? | Implantology Restorative dentistry is described as "replacing teeth that are damaged or missing" without naming implants. | 0/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ? | Oral surgery | 0/2 |
| ✓ | Pediatric dentistry Paediatric dentistry is one of the five published service areas. [s1] | 1.5/1.5 |
| ✓ | Emergency care The site header publishes an "Emergency Line". [s1] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
6.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available Telephone and email only across the home and locations pages. [s1] [s2] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Online appointment booking is offered alongside the hotline. [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Open seven days a week. The clinic's own locations page states 08:00-19:00 for Negombo while its Google Business profile states 09:00-19:30; the site's home page separately states 09:00-19:00 and, in another paragraph, Thursday to Tuesday. [s2] [sm] | 1.5/1.5 |
AI & Search Visibility
9 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Sri Lanka", "English speaking dentist Sri Lanka", "dental implants Sri Lanka", "emergency dentist Sri Lanka", "Sri Lanka dental clinic for expats".
| ✓ | Mentioned for: best dentist Sri Lanka Clinic site ninth on the first page of web results for "best dentist Negombo" on 2026-10-15. [dental-one-negombo-deepen-3] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Sri Lanka Named in the AI Overview for "English speaking dentist Negombo" on 2026-10-15. [dental-one-negombo-deepen-3] | 1/1 |
| ✗ | Mentioned for: dental implants Sri Lanka Not in an AI Overview, the local results or the first page of web results for "dental implants Negombo" on 2026-10-15. [dental-one-negombo-deepen-3] | 0/1 |
| ✓ | Mentioned for: emergency dentist Sri Lanka Named in the AI Overview, second in the local results and clinic site third on the first page of web results for "emergency dentist Negombo" on 2026-10-15. [dental-one-negombo-deepen-3] | 1/1 |
| ✓ | Mentioned for: Sri Lanka dental clinic for expats Second in the local results for "Negombo dental clinic for expats" on 2026-10-15. [dental-one-negombo-deepen-3] | 1/1 |
| ✓ | Structured data on website JSON-LD on the homepage declares Organization. [dental-one-negombo-deepen] | 1.5/1.5 |
| ✓ | Google indexing quality own domain dentalone.lk takes the top two results plus its contact and FAQ pages (4 of 12), ahead of Review Guru, Facebook, Daily Mirror and Lanka Business News coverage of the Negombo branch opening (web search 2026-09-07) [giq1] | 2/2 |
| ✓ | Dedicated service pages Separate pages for restorative, general, paediatric, orthodontic and smile-enhancement dentistry. [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not published on the clinic’s website — red flag applied [reg1] [s1] [s2]
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- medium Clinic operating licence not published (-4 pts) — The clinic does not publish its operating licence or registration number (derived from data).
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
Red-flag penalty applied: -6 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Reputation & Reviews: Active Facebook presence
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Implantology
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | http://dentalone.lk/ |
|---|---|
| Phone | +94 31 222 2332 |
| Google Maps | Map listing |
| Address | 3rd Floor, No. 08, Chilaw - Colombo Main Road, Negombo 11500, Sri Lanka |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | http://dentalone.lk/ | Service areas, emergency line, in-house laboratory and X-ray, statement that dentists are SLMC-registered, operating entity Dental One (Pvt) Ltd, absence of dentist names and prices | 2026-09-04 |
| s2 | http://dentalone.lk/locations/ | Negombo branch telephone, email and stated opening hours alongside the Mount Lavinia and Panadura branches | 2026-09-04 |
| sm | https://www.google.com/maps/place/Dental+One+-+Negombo/@7.2182228,7… | Google Maps place record read 2026-09-04: rating 3.5, coordinates, street address, phone, opening hours, linked website | 2026-09-04 |
| reg1 | https://www.phsrc.lk/pages_e.php?id=14 | PHSRC register of registered institutes (per-year, per-category tables) - no entry for this practice in the 2024, 2025 or 2026 lists | 2026-09-04 |
| v1 | https://dentalone.lk/pricing-plans | The site's Pricing Plans page: unmodified theme demo subscription cards in US dollars describing general-medicine checks, no dental prices | 2026-09-04 |
| sq1 | search:best dentist Negombo | AI/search visibility scout — canonical query | 2026-09-06 |
| sq2 | search:English speaking dentist Negombo | AI/search visibility scout — canonical query | 2026-09-06 |
| sq3 | search:dental implants Negombo | AI/search visibility scout — canonical query | 2026-09-06 |
| sq4 | search:emergency dentist Negombo | AI/search visibility scout — canonical query | 2026-09-06 |
| sq5 | search:Negombo dental clinic for expats | AI/search visibility scout — canonical query | 2026-09-06 |
| gmpI5b | https://www.google.com/maps/place/Dental+One+-+Negombo/@7.2182228,7… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| giq1 | search:"Dental One" Negombo Sri Lanka | own domain dentalone.lk takes the top two results plus its contact and FAQ pages (4 of 12), ahead of Review Guru, Facebook, Daily Mirror and Lanka Business News coverage of the Negombo branch opening | 2026-09-07 |
| dental-one-negombo-gbp-2026-09-29 | https://www.google.com/maps?cid=4381561330827437435&hl=en | Google listing read on 2026-09-29: rating 3.5 from 32 reviews; star histogram 1★ 11 / 2★ 1 / 3★ 0 / 4★ 1 / 5★ 19; newest review dated 2026-07-30; the listing is unclaimed (it offers "Claim this business"). | 2026-09-29 |
| dental-one-negombo-tripadvisor | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Dental%2… | TripAdvisor's own search, 2026-10-02: 12 suggestions for "Dental One Negombo", none in Sri Lanka; 12 suggestions for "Dental One", none in Sri Lanka; no listing for this clinic | 2026-10-02 |
| dental-one-negombo-tripadvisor-2 | http://dentalone.lk/ | The clinic's website, home page read 2026-10-02: no link to TripAdvisor | 2026-10-02 |
| dental-one-negombo-platforms | https://www.whatclinic.com/dentists/sri-lanka | WhatClinic: it has no dentist listing for Sri Lanka or for Negombo (/dentists/sri-lanka and /dentists/sri-lanka/negombo return not found); its profile sitemaps (22,064 dentist profiles) carry a single Sri Lankan dentist, Rosewood Dental & Medical Hospital in Kadawatha; the profile addresses built from the clinic's name (/dentists/sri-lanka/dental-one-negombo, /dentists/sri-lanka/dental-one-negombo) return not found (checked 2026-10-02) | 2026-10-02 |
| dental-one-negombo-platforms-2 | https://www.dentaldepartures.com/dentists/sri-lanka | Dental Departures: the Sri Lanka page returns not found and its search does not recognise Sri Lanka or Negombo as a location (it answers with its whole list of 1,106 clinics), so it lists no clinic in Sri Lanka (checked 2026-10-02) | 2026-10-02 |
| dental-one-negombo-platforms-3 | https://us-uk.bookimed.com/sitemap-us-uk-clinic.xml | Bookimed: its clinic sitemap (2,127 clinics) has no clinic in Sri Lanka and its Sri Lanka clinics page is removed (HTTP 410) (checked 2026-10-02) | 2026-10-02 |
| dental-one-negombo-platforms-4 | https://www.trustpilot.com/review/dentalone.lk | Trustpilot: no business page for dentalone.lk, the clinic's website (the address returns "page not found") (checked 2026-10-02) | 2026-10-02 |
| dental-one-negombo-facebook | https://www.facebook.com/dental01one/ | Facebook page "Dental One" (7,190 followers), linked from dentalone.lk, read 2026-10-02: posts up to 2026-10-02, but its About section gives only the Mount Lavinia address (No. 106/1, Galle Rd, Dehiwala-Mount Lavinia), the phone +94 77 215 5361 and a service area of Ratmalana, Dehiwala and Mount Lavinia - not the Negombo clinic | 2026-10-02 |
| dental-one-negombo-deepen | https://dentalone.lk/ | Homepage HTML read on 2026-10-02: JSON-LD declares the type Organization, alongside WebPage, BreadcrumbList and WebSite. | 2026-10-02 |
| dental-one-negombo-deepen-2 | https://www.google.com/maps?cid=4381561330827437435&hl=en | Google listing "Dental One - Negombo" (Dental clinic; 3rd Fl, No 08 Chilaw - Colombo Main Rd, Negombo 11500, Sri Lanka), read 2026-10-05 in 2 review orders (lowest-rated first, newest first): 3.5 from 32 reviews (1★ 11 / 2★ 1 / 3★ 0 / 4★ 1 / 5★ 19); 10 distinct reviews read, dated 2023-08-17 to 2026-07-30, 0 with an owner reply; the listing offers "Claim this business". | 2026-10-05 |
| dental-one-negombo-deepen-3 | search:best dentist Negombo / English speaking dentist Negombo / dental implants Negombo / emergency dentist Negombo / Negombo dental clinic for expats | The five canonical Negombo queries on 2026-10-15 (google.com, English, Sri Lanka, non-personalised, read at about 9:40 a.m. local time; the AI Overview where one was shown, the three local results and the first page of web results were read). | 2026-10-15 |
Change History
| Date | Change |
|---|---|
| 2026-10-15 | Visibility re-checked on 2026-10-15 with the five canonical Negombo queries, read once for every clinic of the Negombo list; AI Overviews, local results and the first page of web results all counted. The clinic appears in 4 of the five. |
| 2026-10-05 | Read the clinic's Google listing on 2026-10-05 in 2 review orders (10 distinct reviews, dated 2023-08-17 to 2026-07-30; 3.5 from 32): recurring complaints true. |
| 2026-10-02 | Read the clinic's website HTML on 2026-10-02: structured data: present. |
| 2026-10-02 | Presence on review sites re-read on 2026-10-02: no TripAdvisor listing; no profile on the review platforms checked. |
| 2026-09-29 | Corrected 2026-09-29: no recurring complaints now unverified: 1–2★ ratings are 12 of 32 and the low reviews themselves were not read; review recency within 3 months (newest review dated 2026-07-30). |
| 2026-09-06 | Checked by hand in a browser: the Google Maps place page was opened in a real browser and read for rating, review count, star histogram, review recency, owner replies, complaint and manipulation reading, listing website, phone, address and pin coordinates; the checks that needed a rendering browser were worked through on the clinic own channels. |
| 2026-09-04 | Initial data collection for the Sri Lanka Dental Transparency & Trust Index: verified via dentalone.lk, the Google Maps place record for the Negombo branch and a full read of the PHSRC register of registered institutes. |
A question or a correction?
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