Cayo Dental Hospital
According to our open methodology, this clinic scored 67.4/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 20 ranked clinics · Last checked: 6 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#467.4/100
- Best for Expats#270/100
- Best for Dental Implants#267.2/100
- Best for Emergency Dental Care#468.1/100
- Best Price Transparency#168.4/100
- Best English-speaking Clinics#670.7/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified
Summary
Peradeniya Road practice open daily 09:00-20:00, built around a same-visit workflow with an in-house laboratory, intraoral scanning and CAD/CAM. It is the only clinic in this Kandy set that publishes a full itemised price list in rupees, covering oral surgery, endodontics, restorations, crowns and bridges, dentures, preventive and gum care, implants, orthodontics and whitening, together with warranty, refund and financial policies. No dentists are named on the site.
Strengths
- Communication & Service: 8.5 of 10 points.
- AI & Search Visibility: 9 of 10 points.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✗ | Dentist names listed Checked the home, about, services, contact and treatment pages: the site refers to "our experienced endodontists" and "our oral surgery team" but names no individual dentist. [s1] [s3] | 0/3 |
| ✗ | Dentist specializations listed [s3] | 0/2 |
| ? | Real clinic photos A Smile Gallery page publishes before-and-after treatment images rather than photographs of the premises. | 0/2 |
| ✓ | Service list published [s1] [s2] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published A permanent, itemised price list in LKR across fourteen tables, plus a stated LKR 3,000 hospital service charge. RE-READ FIGURE BY FIGURE IN A BROWSER ON 2026-09-06 and every figure on this card is confirmed: ultrasonic full-mouth scaling LKR 10,000, tooth-coloured filling LKR 18,000, temporary filling LKR 2,000, PFM crown or bridge LKR 28,000, zirconia crown or bridge LKR 45,000, metal crown or bridge LKR 12,000, dental implants from LKR 95,000, hospital service charge LKR 3,000, and no consultation or examination fee and no X-ray fee anywhere on the page. This closes the verification hole the verification pass recorded on 2026-09-04, when the host reset the connection to every request and the figures could be neither confirmed nor refuted. Two things worth knowing about the page: its price tables live inside collapsed panels, so document.body.innerText returns barely a thousand characters and a reader who trusts rendered text alone would conclude that no prices are published at all - the tables have to be read from the DOM; and the page prices zirconia twice, at LKR 45,000 in the crown-and-bridge table and at LKR 35,000 as a metal-free option in the implant table. [s2] | 3/3 |
| ✓ | Cleaning price listed Ultrasonic full-mouth scaling LKR 10,000, 30 minutes. Re-read in a browser 2026-09-06; the figure is unchanged from the initial data collection read. [s2] | 2/2 |
| ✓ | Filling price listed Tooth-coloured filling LKR 18,000, 30 minutes; temporary filling LKR 2,000, 15 minutes. Re-read in a browser 2026-09-06; both figures unchanged. [s2] | 2/2 |
| ✓ | Crown price listed PFM crown or bridge LKR 28,000 per unit; zirconia LKR 45,000; metal LKR 12,000; acrylic LKR 3,000. Re-read in a browser 2026-09-06; all unchanged. A second table on the same page prices a metal-free zirconia option at LKR 35,000, so the page carries two zirconia figures. [s2] | 2/2 |
| ✓ | Implant price listed Dental implants from LKR 95,000. Re-read in a browser 2026-09-06; unchanged. The page additionally publishes full-arch payment plans (LKR 225,000 per arch during treatment, LKR 175,000 one-time) and itemised implant components. [s2] | 2/2 |
| ✗ | Consultation price listed Confirmed by a figure-by-figure browser re-read on 2026-09-06: the page carries no consultation, channelling or examination fee in any of its fourteen tables. Consultation appears only as a call to action to book one. [s2] | 0/2 |
| ✗ | X-ray / imaging price listed Confirmed by a figure-by-figure browser re-read on 2026-09-06: digital X-ray is described in the treatment journey and named repeatedly as a reason costs vary, but no radiograph carries a price. The nearest priced diagnostic is a full-mouth intraoral scan at LKR 20,000, which is not an X-ray. [s2] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-06 from the place page: 96 five-star, 2 four-star, 3 three-star, 1 two-star, 33 one-star. The buckets sum to 135, matching the 135 in the place-page header exactly, and the weighted mean 3.941 reproduces the published 3.9. [gmpI5b] | 1/6 |
| ◐ | Google review volume Read live on 2026-09-06 from the place-page header; the star histogram sums to the same figure. [gmpI5b] | 2/3 |
| ✓ | Review recency The newest review visible is 1 month old, which proves the within-3-months bucket and no better. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. [gmpI5b] | 3/3 |
| ✓ | Clinic responds to reviews The owner replies to reviews on Google: 4 of the 10 reviews read carry an owner reply, 4 of them to reviews from the last 12 months; the latest reply is dated 2026-09-24 (to a review of 2026-09-23). [cayo-dental-hospital-kandy-deepen] [gmpI5b] | 2/2 |
| ? | No recurring complaints 1–2★ ratings are 35 of 136 (25.7 %), but the five lowest-rated Google reviews read (all 2026) concern different matters (tests and referrals before an implant, a 41-minute wait, a filling set too high, an implant swapped for a crown, a filling that came off), so no theme is shared by three. [cayo-dental-hospital-kandy-deepen] | 0/2 |
| ✓ | No suspicious review patterns The 96/2/3/1/33 shape is strongly polarised, with a one-star bucket a third the size of the five-star one and an almost empty middle. That was examined rather than waved through, and it is the opposite of a manipulation signature: purchased reviews produce a clean five-star wall, not a base a quarter of which is one-star. The three visible reviewers hold 1, 2 and 193 reviews, they describe three different encounters (aligner treatment, a general visit, an implant consultation) and their dates run one to two months. Sample: the 3 reviews Google Maps renders on the place page, in Google's relevance order; a newest-first list was not available. [gmpI5b] | 2/2 |
| ✓ | Active Facebook presence Facebook, X, Instagram and YouTube profiles linked in the site header. [s1] | 1/1 |
| ✓ | TripAdvisor presence TripAdvisor listing "Cayo Dental", Kandy: 3.7 from 3 reviews (newest June 2026), linking the clinic's website; the street address it gives is the group's Gelioya clinic. [cayo-dental-hospital-kandy-tripadvisor] | 0.5/0.5 |
| ✗ | Other review platforms No profile of the clinic on WhatClinic, Dental Departures, Bookimed or Trustpilot (checked 2026-10-02). [cayo-dental-hospital-kandy-platforms] [cayo-dental-hospital-kandy-platforms-2] [cayo-dental-hospital-kandy-platforms-3] [cayo-dental-hospital-kandy-platforms-4] | 0/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray "Detailed examination and digital X-ray to identify the problem" in the published treatment journey. [s2] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s2] | 2/2 |
| ✓ | Orthodontics Fixed braces and clear aligners, both priced. [s2] | 2/2 |
| ✓ | Oral surgery Priced oral surgery category including surgical removal of impacted teeth. [s2] | 2/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ✓ | Emergency care The clinic documents same-day treatment ("One Day. One Visit.", and a service charge that applies "if treatment is started the same day") and publishes urgent-problem pages for tooth pain and broken teeth. [s1] [s2] | 1.5/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp hotline +94 71 418 9999 published in the header and on the price list. [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Appointment form promises a professional assessment, a personalised plan and a transparent price breakdown; prices can also be requested over WhatsApp. [s1] | 1.5/1.5 |
| ✓ | Clear service explanations Each priced treatment carries a plain-language description and an approximate chair time. [s2] | 1/1 |
| ✓ | Convenient opening hours Open every day 09:00-20:00 on both the clinic's own site and its Google Business profile. [s1] [sm] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Sri Lanka", "English speaking dentist Sri Lanka", "dental implants Sri Lanka", "emergency dentist Sri Lanka", "Sri Lanka dental clinic for expats".
| ✓ | Mentioned for: best dentist Sri Lanka Web search 2026-09-06: named and described ("dental implants, crowns, braces, and clear aligners") in the answer for "best dentist Kandy", citing its own site cayodental.com. [sq1] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Sri Lanka Web search 2026-09-06: named and described (Dr. Sumith Gunawardane, "staff at Cayo Dental speaks English, Tamil and Sinhala") in the answer for "English speaking dentist Kandy". [sq2] | 1/1 |
| ✓ | Mentioned for: dental implants Sri Lanka Web search 2026-09-06: named and described ("consultations, fillings, root canals, crowns, implants, and patient-first dental care") in the answer for "dental implants Kandy", citing its own site cayodental.com. [sq3] | 1/1 |
| ✗ | Mentioned for: emergency dentist Sri Lanka Web search 2026-09-06: not among results for "emergency dentist Kandy" (named results were Dr. Diana's Dental Clinic, Asiri Hospital Kandy, Primrose Dental Surgery, Kandy Dental Surgery). [sq4] | 0/1 |
| ✓ | Mentioned for: Sri Lanka dental clinic for expats Web search 2026-09-06: named first and described ("trusted dental clinic in Kandy...treatments planned to be completed within a few days, especially for international patients") in the answer for "Kandy dental clinic for expats", citing its own site cayodental.com. [sq5] | 1/1 |
| ✓ | Structured data on website schema.org JSON-LD graph (WebPage, WebSite, Organization, BreadcrumbList). [s1] | 1.5/1.5 |
| ✓ | Google indexing quality cayodental.com holds 4 of 9 results (FAQ, implants, contact, homepage) from position 4, behind two Facebook profiles and TripAdvisor (web search 2026-09-07) [giq1] | 2/2 |
| ✓ | Dedicated service pages Separate URLs for implants, clear aligners and eleven symptom-led treatment pages in the clinic's own page sitemap. [s3] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: PHSRC/MC/954 - registered as a Medical Centre in the name Cayo Dental at No 398, Peradeniya Road, Kandy (Private Health Services Regulatory Council register of registered institutes, per the 2026 annual list read 2026-09-04; the same entry appears in the 2025 and 2024 lists). A second branch is registered as PHSRC/MC/805 at No 329/A, Koshinna, Gelioya, Kandy. (The clinic trades as "Cayo Dental Hospital", but the PHSRC register lists this facility in its Medical Centres category - "PHSRC/MC/954 Cayo Dental, No 398 Peradeniya Road, Kandy" - and not in the register's separate Private Hospitals category, in which it does not appear; the card follows the name the clinic uses for itself. PHSRC publishes its register as an annual snapshot per calendar year, not as a live database. Sri Lanka publishes no searchable register of individual dental practitioners - the Sri Lanka Medical Council issues certified extracts only against a posted or emailed paid application.) [reg1] [s1]
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Real clinic photos
- Reputation & Reviews: No recurring complaints
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://cayodental.com/ |
|---|---|
| Phone | +94 81 768 8288 |
| +94 71 418 9999 | |
| Google Maps | Map listing |
| Address | No. 398 Peradeniya Road, Kandy 20000, Sri Lanka |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://cayodental.com/ | Contacts, WhatsApp, opening hours, same-visit model, service menu, social profiles, schema.org markup | 2026-09-04 |
| s2 | https://cayodental.com/dental-price-list/ | Itemised LKR price list: extractions, root canal treatment, fillings, crowns and bridges, dentures, scaling, implants, orthodontics; digital X-ray in the treatment journey; no consultation or X-ray fee | 2026-09-04 |
| s3 | https://cayodental.com/page-sitemap.xml | Complete list of the clinic's published pages - including per-treatment and symptom pages and policy pages - and the absence of any team or dentist page | 2026-09-04 |
| sm | https://www.google.com/maps/place/Cayo+Dental+Hospital/@7.2846296,8… | Google Maps place record read 2026-09-04: rating 3.9, coordinates, address, phone, opening hours, linked website | 2026-09-04 |
| reg1 | https://www.phsrc.lk/mis/web/web/regInstitute26.php?ins=2&pro=0 | PHSRC 2026 register of Medical Centres, island-wide: PHSRC/MC/954 Cayo Dental, No 398 Peradeniya Road, Kandy | 2026-09-04 |
| sq1 | search:best dentist Kandy | AI/search visibility scout — canonical query | 2026-09-06 |
| sq2 | search:English speaking dentist Kandy | AI/search visibility scout — canonical query | 2026-09-06 |
| sq3 | search:dental implants Kandy | AI/search visibility scout — canonical query | 2026-09-06 |
| sq4 | search:emergency dentist Kandy | AI/search visibility scout — canonical query | 2026-09-06 |
| sq5 | search:Kandy dental clinic for expats | AI/search visibility scout — canonical query | 2026-09-06 |
| gmpI5b | https://www.google.com/maps/place/Cayo+Dental+Hospital/@7.2846296,8… | Live Google Maps place page read in a browser: rating, review count, star histogram, review dates, owner replies, listing website, phone, address and pin coordinates | 2026-09-06 |
| giq1 | search:"Cayo Dental Hospital" Kandy Sri Lanka | cayodental.com holds 4 of 9 results (FAQ, implants, contact, homepage) from position 4, behind two Facebook profiles and TripAdvisor | 2026-09-07 |
| cayo-dental-hospital-kandy-tripadvisor | https://www.tripadvisor.com/Attraction_Review-g304138-d25129635-Rev… | TripAdvisor listing "Cayo Dental", Kandy, Sri Lanka, read 2026-10-02: rated 3.7 from 3 reviews (two 5-star reviews written June 2026, one 1-star written December 2024); the listing names the website cayodental.com and gives the street address No 329/A, Koshinna, Gelioya, Kandy and the phone +94 71 518 9999; one review refers to "your Gelioya clinic" | 2026-10-02 |
| cayo-dental-hospital-kandy-platforms | https://www.whatclinic.com/dentists/sri-lanka | WhatClinic: it has no dentist listing for Sri Lanka or for Kandy (/dentists/sri-lanka and /dentists/sri-lanka/kandy return not found); its profile sitemaps (22,064 dentist profiles) carry a single Sri Lankan dentist, Rosewood Dental & Medical Hospital in Kadawatha; the profile addresses built from the clinic's name (/dentists/sri-lanka/cayo-dental-hospital, /dentists/sri-lanka/cayo-dental-hospital-kandy) return not found (checked 2026-10-02) | 2026-10-02 |
| cayo-dental-hospital-kandy-platforms-2 | https://www.dentaldepartures.com/dentists/sri-lanka | Dental Departures: the Sri Lanka page returns not found and its search does not recognise Sri Lanka or Kandy as a location (it answers with its whole list of 1,106 clinics), so it lists no clinic in Sri Lanka (checked 2026-10-02) | 2026-10-02 |
| cayo-dental-hospital-kandy-platforms-3 | https://us-uk.bookimed.com/sitemap-us-uk-clinic.xml | Bookimed: its clinic sitemap (2,127 clinics) has no clinic in Sri Lanka and its Sri Lanka clinics page is removed (HTTP 410) (checked 2026-10-02) | 2026-10-02 |
| cayo-dental-hospital-kandy-platforms-4 | https://www.trustpilot.com/review/cayodental.com | Trustpilot: no business page for cayodental.com, the clinic's website (the address returns "page not found") (checked 2026-10-02) | 2026-10-02 |
| cayo-dental-hospital-kandy-deepen | https://www.google.com/maps?cid=9884058793255710578&hl=en | Google listing "Cayo Dental Hospital" (Dental clinic; 398 Peradeniya Rd, Kandy 20000, Sri Lanka), read 2026-10-05 in 2 review orders (lowest-rated first, newest first): 3.9 from 136 reviews (1★ 34 / 2★ 1 / 3★ 3 / 4★ 2 / 5★ 96); 10 distinct reviews read, dated 2026-01-03 to 2026-09-23, 4 with an owner reply. | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Presence on review sites re-read on 2026-10-02: TripAdvisor listing found; no profile on the review platforms checked. |
| 2026-09-29 | Corrected 2026-09-29: no recurring complaints now unverified: 1–2★ ratings are 34 of 135 and the low reviews themselves were not read. |
| 2026-09-06 | Checked by hand in a browser: the Google Maps place page was opened in a real browser and read for review count, star histogram, review recency, owner replies, complaint and manipulation reading; and the country's only full LKR price list was re-read figure by figure in a rendering browser, closing the open item on file. |
| 2026-09-04 | Initial data collection for the Sri Lanka Dental Transparency & Trust Index: verified via cayodental.com including its published price list, the Google Maps place record and the PHSRC register of registered institutes. |
A question or a correction?
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